1. Overview and Data Controller
Tailly is a pet care assistant operated by an independent developer based in Turkey ("Tailly", "we"). This policy explains how we process your personal information when you use our website, mobile application, and related services (collectively the "Service").
For privacy-related requests or questions, you can contact us at contact@monolithstudios.dev.
2. Data Collected
Information You Provide
We collect information you enter or submit to Tailly, including your name, email address, account details, communications with us, and pet care information. Pet care information may include your pet's name, species, breed, age, gender, weight, living environment, routines, feeding logs, litter logs, tasks, vaccinations, medications, symptoms, vet names, and notes.
Media and AI Inputs
If you use AI features, we may process text, image, and audio recordings you submit, as well as transcripts, extracted details, and generated responses. Please do not submit information about another person unless you have authorization.
Technical Information
To operate and secure the Service, we collect information such as authentication/session data, push notification tokens, device platform, app version, and records of your settings and requests. Some app state and session information may also be stored locally on your device.
3. Use of Data
We use the information to create and secure accounts; synchronize your pet care records; provide reminders, notifications, and AI features; respond to support requests; investigate abuse and protect the Service; comply with laws, and improve Tailly. We do not sell personal information or use it for targeted advertising.
4. AI Features
AI can help organize the pet care information you provide but may make mistakes. AI output is for informational purposes only: it is not veterinary advice, diagnosis, or emergency guidance. Always use your own judgment and consult a qualified veterinarian for medical or emergency concerns.
To operate AI features, relevant inputs may be processed by Google Gemini. Audio submitted for transcription may be processed by Gladia when this feature is enabled. Please do not use AI features if you do not want the relevant content processed for that feature.
5. Communication Preferences
We may email you for account, security, support, service operation, legal notices, or to request information reasonably needed to resolve your request or maintain your pet care records. These messages are necessary for the Service to function.
Additionally, we may invite you to research interviews, surveys, usability studies, feedback requests, feature announcements, and promotional campaigns only if you opt-in. You can withdraw this optional consent at any time via Communication Preferences or through the unsubscribe link in the email.
7. Retention and Deletion
We retain information for as long as your account is active and as necessary for the purposes in this policy. Following a verified account deletion request, we aim to delete your account and associated live data within 30 days. Encrypted or protected backups are removed in their normal cycle within 90 days. We may retain limited information where necessary for legal obligations, security, fraud prevention, or dispute resolution.
8. Security
We use reasonable technical and organizational measures designed to protect information, including access controls, authenticated service connections, and reputable service providers. No transmission or storage method is completely secure, so please use a unique, strong password and keep your device secure.
9. Your Choices and Rights
Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal information. You can manage and delete most of your information directly within the app. For other requests or questions about your rights, please contact us at contact@monolithstudios.dev.
10. Policy Changes
We may update this policy by posting a revised version and updating the effective date. If a change materially affects your rights, we will provide additional notice when required by law. Your continued use of the Service after the effective date indicates your acceptance of the updated policy.